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TRENDYCART BD

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Billing & Shipping

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Country / Region *Bangladesh

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Your order

Product	Subtotal
Mystery Box 0.2 × 1	1,199.00৳
Subtotal	1,199.00৳
Shipping	Enter your address to view shipping options.
Total	1,199.00৳

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery Policy: Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). Once processed, you will receive a confirmation email with your tracking details. Shipping Time: Standard shipping within Bangladesh typically takes 3-7 business days. International shipping may take 10-21 business days, depending on the destination country. Shipping Costs: For domestic orders (within Bangladesh), shipping is free on orders over ৳X. Otherwise, a flat fee of ৳Y applies. International shipping fees vary based on location and will be calculated at checkout. Delivery Delays: We are not responsible for delays due to unforeseen circumstances such as customs clearance or natural disasters, but we will assist with tracking and resolving any issues. Order Tracking: Once your order is shipped, you will receive an email containing tracking information. You can track your order through Pathao Delivery. Damaged or Lost Orders: If your order arrives damaged or does not arrive within the expected time frame, please contact us at [email protected] for assistance. We will either send a replacement or process a refund depending on the situation.

Refund Policy: 1.Eligibility for Refunds: To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it. Important: You must provide a video of the package being unboxed upon delivery. The video should clearly show the package in its original sealed condition, followed by the full unboxing process to verify the item's condition. Refund requests must be made within 14 days of receiving your order. 2.Non-Refundable Items: Certain items such as personalized or intimate products cannot be returned for a refund unless they are defective. 3.Refund Process: Once we receive your returned item and inspect it, along with the provided unboxing video, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed within 7-14 business days. The refund will be credited back to your original payment method. Shipping Costs for Returns: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). 4.Exchange Policy: If you would like to exchange your item for a different size or color, please contact us within 14 days. The new item will be shipped after we receive the returned item in its original condition, along with the unboxing video.